Shipping & Returns
VivaGrow ships all orders next business day, if extended processing time is required for any reason we will contact you directly.
We can ship to virtually any address in the United States using UPS and the USPS. Please note that there are restrictions on where some products can be shipped, details can be found on each product page.
When you place an order, an automated message will be sent to the email address provided at checkout with tracking information at the time of actual shipment.
You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within one week of giving your package to the return shipper, however, in most cases you will receive a refund immediately upon receipt of the returned product.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You may also email us at firstname.lastname@example.org with any questions or concerns.